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Is Claude Down? Service Status Guide

Quick guide to check Claude AI service status and resolve common connectivity issues. Get real-time updates and troubleshooting steps for Claude service problems.

Quick Status Check​

Official Status Sources​

Primary Status Page:

  • Anthropic Status: status.anthropic.com
  • Real-time updates on service incidents and maintenance
  • Historical data on past outages and resolutions

Community Reports:

  • Reddit: r/ClaudeAI for user reports
  • Real-time discussions during widespread issues
  • Community troubleshooting and workaround sharing

Common Signs Claude is Down​

Service Unavailable Errors:

  • 503 Service Unavailable - Most common during outages
  • 502 Bad Gateway - Server connection issues
  • 504 Gateway Timeout - Server response timeouts

Authentication Issues:

  • Login failures - Can't access Claude web interface
  • API authentication errors - Token validation problems
  • Session timeouts - Unexpected disconnections

Performance Problems:

  • Very slow responses - Significantly delayed replies
  • Partial failures - Some features work, others don't
  • Inconsistent availability - Works intermittently

Troubleshooting Steps​

First Steps - Check Your Connection​

1. Verify Internet Connection:

# Test general connectivity
ping google.com
# Test Claude domain
ping claude.ai

2. Try Different Device/Network:

  • Mobile data vs WiFi
  • Different device (phone, laptop)
  • Incognito/private mode to rule out browser issues

3. Check Other Services:

  • Test other websites to confirm internet works
  • Try Claude web interface if using Claude Code
  • Check related services (OpenAI, ChatGPT) for broader issues

Claude Code Specific Troubleshooting​

1. Restart Claude Code:

# Exit current session
exit
# Restart Claude Code
claude

2. Check Configuration:

# Verify configuration
claude config
# Test API connection
claude --version

3. Try Different Model:

# Switch to different model
claude --model claude-3-5-haiku-20241022
# Or try Sonnet if using Opus
claude --model claude-sonnet-4-20250514

When to Wait vs. Troubleshoot​

Wait it out (2-5 minutes) if:

  • 503 errors are appearing
  • Multiple users reporting issues on Reddit
  • Status page shows ongoing incident
  • Errors started suddenly during normal operation

Troubleshoot immediately if:

  • Only you're affected (no community reports)
  • Specific to Claude Code (web interface works)
  • Authentication problems persist
  • Been failing for 10+ minutes with no status updates

Common Error Messages​

503 Service Unavailable​

What it means: Server temporarily overloaded or down Typical duration: 2-5 minutes Action: Wait and retry, don't reinstall Claude Code

Internal Server Error​

What it means: Backend processing issue Typical duration: 1-3 minutes
Action: Wait for automatic resolution

Authentication Failed​

What it means: Login or API key problem Possible causes:

  • Expired session
  • API key issues
  • Account problems Action: Try logging out/in, check API key, contact support

Rate Limit Exceeded​

What it means: Too many requests too quickly Typical duration: Few minutes to hours Action: Wait for limit reset, check usage patterns

Prevention and Monitoring​

Stay Informed​

Subscribe to Updates:

  • Anthropic status page email notifications
  • Reddit notifications for r/ClaudeAI posts
  • Community Discord servers for real-time updates

Monitor Usage:

  • Track your patterns to identify personal vs service issues
  • Use status tools like CC Usage for insights
  • Plan around known maintenance windows

Best Practices During Outages​

Save Your Work:

  • Copy important conversations before they're lost
  • Document solutions you were working on
  • Have backup plans for critical development work

Alternative Workflows:

  • Continue with non-Claude tasks during outages
  • Review and plan next steps for when service returns
  • Local development that doesn't require AI assistance

When to Contact Support​

Contact Anthropic Support if:

  • Personal account issues persist after status shows "operational"
  • API key problems that configuration doesn't resolve
  • Billing or subscription problems during outages
  • Service works for others but not your account specifically

Include in Support Requests:

  • Error messages (exact text)
  • Timestamps when issues started
  • Your configuration (without API keys)
  • Steps you've tried to resolve

See Also: Troubleshooting Guide|Configuration|FAQs

Most Claude service issues resolve automatically within minutes. Check the official status page first, then try basic troubleshooting steps before assuming the problem is on your end.

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